{"id":1029,"date":"2025-12-15T01:49:55","date_gmt":"2025-12-15T01:49:55","guid":{"rendered":"https:\/\/www.okkoparts.ca\/politique-de-retour\/"},"modified":"2025-12-15T02:23:45","modified_gmt":"2025-12-15T02:23:45","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.okkoparts.ca\/en\/return-policy\/","title":{"rendered":"OKKO Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1029\" class=\"elementor elementor-1029 elementor-1021\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49446252 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49446252\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d078b30\" data-id=\"4d078b30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fe4962b elementor-widget elementor-widget-heading\" data-id=\"1fe4962b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OKKO Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c465d41 elementor-widget elementor-widget-text-editor\" data-id=\"6c465d41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At OKKO, your satisfaction is our priority. We offer a simple and transparent return policy:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8d68b9 elementor-widget elementor-widget-heading\" data-id=\"1d8d68b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns and exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49ee4884 elementor-widget elementor-widget-text-editor\" data-id=\"49ee4884\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Returns are accepted within 30 days of purchase, upon presentation of the receipt.<\/p><p>Items must be new, unused, and in their original packaging.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10095fb5 elementor-widget elementor-widget-heading\" data-id=\"10095fb5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Defective products or order errors<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28378df6 elementor-widget elementor-widget-text-editor\" data-id=\"28378df6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If a product is defective or if we have made a mistake, we will replace or refund it at no cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a95924 elementor-widget elementor-widget-heading\" data-id=\"1a95924\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exceptions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-593a00cf elementor-widget elementor-widget-text-editor\" data-id=\"593a00cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No returns on customized or clearance items.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25834948 elementor-widget elementor-widget-heading\" data-id=\"25834948\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3319ee66 elementor-widget elementor-widget-text-editor\" data-id=\"3319ee66\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Visit your distributor with the original receipt.<\/p><p>Advisors will check the condition of the product and proceed with the exchange or refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38e46f3e elementor-widget elementor-widget-heading\" data-id=\"38e46f3e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund method<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c306ad5 elementor-widget elementor-widget-text-editor\" data-id=\"1c306ad5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Refunds will be made using the original payment method.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OKKO Return Policy At OKKO, your satisfaction is our priority. We offer a simple and transparent return policy: Returns and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1029","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OKKO Return Policy - OKKO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.okkoparts.ca\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OKKO Return Policy - OKKO\" \/>\n<meta property=\"og:description\" content=\"OKKO Return Policy At OKKO, your satisfaction is our priority. We offer a simple and transparent return policy: Returns and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.okkoparts.ca\/en\/return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"OKKO\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-15T02:23:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.okkoparts.ca\/wp-content\/uploads\/2025\/12\/OKKO-img-vedette.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.okkoparts.ca\/en\/return-policy\/\",\"url\":\"https:\/\/www.okkoparts.ca\/en\/return-policy\/\",\"name\":\"OKKO Return Policy - OKKO\",\"isPartOf\":{\"@id\":\"https:\/\/okkoprod.tempurl.host\/#website\"},\"datePublished\":\"2025-12-15T01:49:55+00:00\",\"dateModified\":\"2025-12-15T02:23:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.okkoparts.ca\/en\/return-policy\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.okkoparts.ca\/en\/return-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.okkoparts.ca\/en\/return-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/okkoprod.tempurl.host\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"OKKO Return Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/okkoprod.tempurl.host\/#website\",\"url\":\"https:\/\/okkoprod.tempurl.host\/\",\"name\":\"OKKO\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/okkoprod.tempurl.host\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/okkoprod.tempurl.host\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/okkoprod.tempurl.host\/#organization\",\"name\":\"OKKO\",\"url\":\"https:\/\/okkoprod.tempurl.host\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/okkoprod.tempurl.host\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.okkoparts.ca\/wp-content\/uploads\/2025\/12\/1_logo_OKKO.svg\",\"contentUrl\":\"https:\/\/www.okkoparts.ca\/wp-content\/uploads\/2025\/12\/1_logo_OKKO.svg\",\"width\":270,\"height\":50,\"caption\":\"OKKO\"},\"image\":{\"@id\":\"https:\/\/okkoprod.tempurl.host\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"OKKO Return Policy - OKKO","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.okkoparts.ca\/en\/return-policy\/","og_locale":"en_US","og_type":"article","og_title":"OKKO Return Policy - OKKO","og_description":"OKKO Return Policy At OKKO, your satisfaction is our priority. We offer a simple and transparent return policy: Returns and [&hellip;]","og_url":"https:\/\/www.okkoparts.ca\/en\/return-policy\/","og_site_name":"OKKO","article_modified_time":"2025-12-15T02:23:45+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.okkoparts.ca\/wp-content\/uploads\/2025\/12\/OKKO-img-vedette.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.okkoparts.ca\/en\/return-policy\/","url":"https:\/\/www.okkoparts.ca\/en\/return-policy\/","name":"OKKO Return Policy - OKKO","isPartOf":{"@id":"https:\/\/okkoprod.tempurl.host\/#website"},"datePublished":"2025-12-15T01:49:55+00:00","dateModified":"2025-12-15T02:23:45+00:00","breadcrumb":{"@id":"https:\/\/www.okkoparts.ca\/en\/return-policy\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.okkoparts.ca\/en\/return-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.okkoparts.ca\/en\/return-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/okkoprod.tempurl.host\/"},{"@type":"ListItem","position":2,"name":"OKKO Return Policy"}]},{"@type":"WebSite","@id":"https:\/\/okkoprod.tempurl.host\/#website","url":"https:\/\/okkoprod.tempurl.host\/","name":"OKKO","description":"","publisher":{"@id":"https:\/\/okkoprod.tempurl.host\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/okkoprod.tempurl.host\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/okkoprod.tempurl.host\/#organization","name":"OKKO","url":"https:\/\/okkoprod.tempurl.host\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/okkoprod.tempurl.host\/#\/schema\/logo\/image\/","url":"https:\/\/www.okkoparts.ca\/wp-content\/uploads\/2025\/12\/1_logo_OKKO.svg","contentUrl":"https:\/\/www.okkoparts.ca\/wp-content\/uploads\/2025\/12\/1_logo_OKKO.svg","width":270,"height":50,"caption":"OKKO"},"image":{"@id":"https:\/\/okkoprod.tempurl.host\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.okkoparts.ca\/en\/wp-json\/wp\/v2\/pages\/1029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.okkoparts.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.okkoparts.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.okkoparts.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.okkoparts.ca\/en\/wp-json\/wp\/v2\/comments?post=1029"}],"version-history":[{"count":0,"href":"https:\/\/www.okkoparts.ca\/en\/wp-json\/wp\/v2\/pages\/1029\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.okkoparts.ca\/en\/wp-json\/wp\/v2\/media?parent=1029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}