OKKO PRIVACY POLICY
Last updated: 11-20-2025
1. Scope
This policy applies to all visitors to the site, clients, prospects, suppliers, and candidates who interact with OKKO through our digital channels (forms, newsletter, chat, etc.).
2. Personal information we collect
We may collect information that you provide directly to us: communications with us, surveys, interactive features, loyalty programs or promotions, promotional activities, events, partnerships, and business development.
Other categories: business data (request history, preferences), browsing data (IP, cookies, pages viewed), recruitment data (resume, cover letter, references).
3. Purposes of use
Provide our services, respond to your requests, improve our site, send marketing communications (with consent), comply with our legal obligations, manage loyalty programs and promotions.
4. Cookies and similar technologies
We use cookies for site operation, audience measurement, and marketing (with consent). You can manage your preferences via the consent banner or your browser.
5. Disclosure of information
Your data may be shared with our providers (hosting, analytics, newsletters, order account creation), authorities if required by law, or in the context of a business transaction. We impose contractual confidentiality and security obligations on our providers.
6. Transfers outside quebec/Canada
Some providers may be located outside Quebec or Canada. We apply contractual and technical measures to protect your data in accordance with Law 25 and PIPEDA.
7. Retention period
We retain your information only as long as necessary for the intended purposes, then anonymize or securely delete it.
8. Security
We implement administrative, technical, and physical measures to protect your data: access controls, encryption, firewalls, logging, vulnerability testing, staff awareness.
9. Your rights
You may access your information, request its correction or deletion, withdraw your consent, and file a complaint with the appropriate authority.
10. Personal information protection officer
Submit a request online
Email: info@okkoparts.ca
Phone: 514-353-4000
11. Commercial communications
Emails are sent with your consent or in the context of a business relationship (unsubscribe available). SMS (if applicable): prior consent required.
12. External links
The site may contain links to third-party sites. We are not responsible for their privacy practices.
13. Privacy incidents
In the event of an incident presenting a risk of serious harm, we will notify the affected individuals and the Commission d’accès à l’information, in accordance with Law 25.
14. Changes
We may update this policy. The last update date appears at the top of the document.
15. Contact us
Submit a request online
Email: info@okkoparts.ca
Phone: 514-353-4000
16. Cookie policy
Essential: necessary for the operation of the site.
Functional: remembering preferences (language, region).
Analytics: audience measurement and performance.
Marketing: personalization and retargeting (with consent).
Retention period: varies from session to 12 months depending on the type.
You can manage your preferences via the consent banner or your browser.